Tickets
Client issues arrive in separate product queues.
Use case · Support agencies
Run support for multiple client websites from one workspace.
When an agency supports several client products, tickets are only part of the operation. The team also needs clear ownership, client-specific access, dependable coverage and a record of the hours behind the work.
Talk through your support setupWhere agency operations get fragmented
The queue, the client list and the staff roster often live in different tools.
A support lead may have tickets in one system, client context in another, and shifts in a spreadsheet. That makes it harder to answer practical questions: which client owns this issue, who is allowed to work it, who is covering the queue, and what work was completed?
Ownership
Agents need clear assignment and client access.
Coverage
Leads need to coordinate shifts with the workload.
Oversight
Managers need a consistent audit and activity trail.
Built for your next stage
A support workspace that grows with your team.
Start with the essentials, then bring more clients, agents and operational structure into the same workspace as your support organization grows.
Starting out
Small teams and startups
Give a small support team one place to receive tickets, assign ownership and keep track of the work as the first client accounts come in.
Growing
Agencies adding clients
Keep each client queue and team assignment clear while more agents, support hours and client websites are added to the operation.
Operating at scale
Larger support operations
Coordinate client-specific access, coverage teams, shifts, time records and management oversight across a broader support organization.
A connected support workflow
From the first client ticket to team oversight.
01
Connect each client site
Each client product connects to ControlHub through its backend. New support tickets arrive directly in the workspace instead of being copied between inboxes or forwarded by hand.
02
Keep queues and access scoped
Tickets stay associated with the client product they came from. Team permissions and client access work together so an agent can be limited to the clients they are assigned to.
03
Assign and resolve the work
Agents review, assign, prioritize, discuss and resolve tickets in a shared workflow. Chat, voice and attachments can stay connected to the issue being handled.
04
Plan the team around support
Managers can work with shifts, coverage teams and time logs alongside support operations. Payroll is calculated and tracked from recorded hours; the actual bank transfer is handled through your bank.
Before you evaluate
Questions agency operators ask.
Can one agency manage tickets for several client websites?
Yes. ControlHub is designed for a support team that works across multiple client products. Each client site connects to the workspace, and its tickets stay linked to that product.
Can every agent see every client?
Access can be scoped by both role permissions and assignment to a specific client product. Both checks are applied to tenant-owned work.
Does ControlHub send payroll directly to employees?
No. ControlHub calculates and tracks pay periods, hours, overtime, deductions and approved payout batches. The transfer itself runs through your bank, and its reference can be recorded against the batch.